Customer survey 2024

Over the past three months, we at DARCO have conducted a customer satisfaction survey and would like to thank all participants for their time and valuable feedback. Your opinions are an important stimulus for us to continuously improve our service and products.

The survey included questions on satisfaction with product quality, customer service, complaint handling and the importance of environmentally friendly products and packaging.

The results show that the majority of our customers are satisfied with our products and services. Our customer service and product quality were rated particularly favourably.

We have now also drawn and informed the winners of the prize draw: Three lucky participants can look forward to Amazon vouchers worth €50 each.

A detailed overview of the results of the survey and the most important charts can be found below.

Results of the 2024 customer survey

How satisfied are you with our product quality?

‘The products we purchase are of good quality. They are also constantly working on improving and developing these products. That's how we feel.’

How would you rate our customer service?

‘Little used so far, but always friendly and helpful with questions.’

‘Very friendly!’

‘We are a new customer, but so far the communication and cooperation has been fast and satisfactory’

How do you rate our complaints handling?

‘Fast & uncomplicated.’

‘Without any problems.’

How important are environmentally friendly products / packaging?

‘Important. I thought the DARCO packaging was great.’

‘Important nowadays.’