Customer survey 2025
On the topics of product quality, service, complaint processing and environmental aspects
Since September, we at DARCO have once again conducted a customer satisfaction survey. We would like to thank everyone who took the time to participate and share their impressions with us. Your feedback provides us with valuable insights that help us to continuously improve our products and processes.
The survey covered topics such as the assessment of our product quality, experiences with our customer service, the complaint handling process, and the importance of sustainable products and packaging solutions.
The evaluation clearly shows that the majority of our customers are satisfied with our services and products. Particularly noteworthy is the excellent feedback we have received regarding the reliability of our deliveries and the availability of our products.
The winners of this year's prize draw have also been determined and will be notified in the coming days: A total of 5 participants can look forward to receiving a pair of our popular Movilo® comfort shoes.
Below you will find a detailed summary of the survey results.
Results of the 2025 customer survey
How satisfied are you with the quality of our products?
‘High-quality shoes.’
‘Excellent quality. Any issues with products are immediately addressed by the product manager and the problem is resolved. Flawless!’
How well do we support you in your daily use of our products?
‘If you have any questions or suggestions, you will always receive a response.’
‘Information material is always available to us and is extremely helpful, as is the internet platform.’
How would you rate the delivery reliability and availability of our products?
‘The delivery times are excellent, usually the next working day!’
‘If there are ever any delivery bottlenecks, they call you and clarify the situation immediately in person.’
How would you rate our complaint handling?
22% of respondents even stated that they had never had to make a complaint to us.
‘Very good, prompt and accommodating when justified.’
‘Terrific! Couldn't be better!’
How important are sustainable packaging or environmentally friendly product solutions to you?
‘Using cardboard as a bag is not only appealing to us, but also to our customers!’
‘It is important, but functionality and price are also important to me.’
